Effective Date: March 3, 2025
At DigitallyHive, we are committed to providing timely and efficient digital marketing services to our clients. This Delivery Policy outlines how we deliver our services and what you can expect during the process.
1. Service Delivery Timeline
The timeline for the delivery of digital marketing services may vary depending on the type and scope of the plan you choose. Below are the general delivery timelines:
- Pre-Packaged Digital Marketing Services: Delivery for our pre-packaged services typically begins within 5-7 business days after the payment has been processed and all required information from you has been received.
- Custom Digital Marketing Plans: For custom plans, delivery timelines will vary depending on the complexity of the services and the specific requirements of your business. We will provide you with an estimated delivery timeline after the initial consultation and agreement.
2. Service Implementation
Once the service has been purchased, we will begin the implementation as outlined in the plan you’ve selected. The process will include the following steps:
- Initial Consultation and Onboarding: We will schedule an onboarding session to understand your business and goals.
- Content and Strategy Creation: Based on your plan, our team will create tailored strategies and content for your business.
- Execution and Optimization: Once the strategies are approved, we will implement them and continue to monitor and optimize the campaigns for maximum effectiveness.
3. Delivery of Reports and Updates
- Progress Reports: Depending on the plan selected, we will provide you with monthly or bi-weekly progress reports that include key performance indicators (KPIs), campaign performance, and any updates or changes made to the strategy.
- Client Communication: You will be notified of any important updates or changes via email or through our communication channels.
4. Delays in Delivery
While we strive to deliver all services on time, certain factors may cause delays, including but not limited to:
- Delays in receiving necessary information from the client.
- Unexpected technical issues or limitations.
- Changes in client requirements or scope of work.
- Third-party service delays (e.g., advertising platforms, social media networks, etc.).
If any delays occur, we will notify you promptly and work to resolve the issue as quickly as possible.
5. Revisions and Updates
- Unlimited Revisions: As part of our 100% satisfaction guarantee, we offer unlimited revisions within the scope of the purchased plan. Revisions are implemented as quickly as possible within a reasonable timeframe.
- Additional Requests: If your revisions fall outside the scope of the original plan, additional charges may apply. We will discuss these with you in advance.
6. Completion of Services
For our pre-packaged services, the services are considered complete once the agreed-upon strategy has been implemented, and the deliverables have been provided. For custom services, the services are considered complete once all milestones have been achieved and the final approval has been given by you.
7. Ongoing Support
After the delivery of services, we provide ongoing support to address any questions or issues that may arise. Support can be accessed via email at support@digitallyhive.com or through our live chat support.
8. Contact Us
If you have any questions or concerns about the delivery of our services or need clarification, please contact us at:
- General Inquiries: hi@digitallyhive.com
- Support: support@digitallyhive.com
- Order Related Queries: order@digitallyhive.com